Floatbot App allows insurers to add or configure new products in Socotra and immediately make them available to customers across 15+ chat and voice channels using Voicebots and Chatbots.

Floatbot’s Chatbots and Voicebots will read and write mission-critical policyholder information directly from/to Socotra, providing customers with a more personalized conversational experience, while streamlining insurance operations.

Floatbot App helps in automating customer support, contact center operations and claims FNOL which increases digital sales and enhance customer experience.

About Floatbot Platform

Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Insurance carriers, MGAs, and Brokers to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Sales and Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for "Quote-to-Sales", "Claims FNOL" and "Customer Support" related use cases.

Some of the use cases of Floatbot platform: 

• Contact Center AI - Automated customer support with Generative AI powered Chatbot and Voicebot. 
• Automate Claims FNOL with Generative AI powered Voicebot/Chatbot. 
• Increase Insurance Sales with quote-to-sales chatbot for B2C and B2B (Agents) [Generative AI powered] 
• Digital User On-Boarding 
• Increase in efficiency of Sales Agent with AI Agent Assist [AI Coach for Sales agent]. 
• Increased Agent productivity, efficiency and automate compliance checks with AI Agent Assist [AI Coach of contact center and Sales Agents] 
• Inbound and Outbound call automation with Voice AI. 
• With Agent M, launch ChatGPT style Chatbot or Voicebot in hours for Claims, Quote-to-Sales or customer support, Q&A. AI learns 100% unsupervised from website content, PDF, word, Knowledge-base [Cogntive Search module]