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Floatbot.AI

Floatbot.AI

Floatbot allows insurers to interact through Generative AI powered Conversational AI Voicebots and Chatbots across 15+ customer-facing channels. The integration with the Socotra platform enables customers to read and write mission-critical policyholder information directly from/to Socotra, providing customers with a more personalized conversational experience, while streamlining insurance operations.
AI Bot
Chatbot
voicebot
Conversational Bot
conversational AI
generative AI
Floatbot
Connected Core
About
Requirements

Floatbot App allows insurers to add or configure new products in Socotra and immediately make them available to customers across 15+ chat and voice channels using Voicebots and Chatbots.
 
Floatbot’s AI Agents will read and write mission-critical policyholder information directly from/to Socotra, providing customers with a more personalized conversational experience, while streamlining insurance operations.
 
Floatbot helps in automating customer support, contact center operations, digital sales and claims FNOL which enhances CX & CSAT.
 
About Floatbot.AI
 
Floatbot.AI is leading AI Agent + Copilot platform for elevating Customer and Employee (Adjusters, CSRs, Underwriters, Agents) experience. It is pre-integrated with all leading contact center platforms and core platforms. Following are our solutions for Insurance:
 
Insurance AI Hub: Claims AI Hub (LISA + ADDI), Policy AI Hub (AURA) and Service AI Hub (LEXI)
 
Floatbot provides a SaaS based, no-code, LLM powered Conversational AI platform that helps Insurance carriers, MGAs, and Brokers to build AI Agents.
 
Insurance AI Hub consolidates the following solutions for use cases around Claims, Policy and Service:

  1. Floatbot - Conversational AI: Self-service IVA (Voice, Chat, Text, Email AI Agents)
  2. FloatSpace: AI Workspace for internal team to collaborate with external parties through Chat, Text and Email, powered by Real-time Assist (on Call, Chat, Text, Email), AI Copilot, Live Chat & Translation, Autopilot Actions and Document Intelligence.
  3. FloatFlow: Agentic AI based Workflow Automation with Human-in-the-loop

 
Some of the use cases of Floatbot.AI:

  • Contact Center AI - Automated customer support with Generative AI powered Chat & Voice AI.
  • Automate Claims FNOL on Voice, Chat, SMS or Email, across 15+ channels.
  • Increase Insurance Sales with quote-to-sales GenAI powered Chat AI for B2C and B2B (Agents) to automate upselling and cross-selling.
  • Make Digital User On-Boarding Seamless
  • Increase efficiency of Sales Agents & CSRs with AI Agent Assist
  • Inbound and Outbound call automation with Voice AI. 
  • Empower adjusters, underwriters, CSRs, and technical support agents with AI Workspace.