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Floatbot.AI

Floatbot.AI

Floatbot allows insurers to interact through Generative AI powered Conversational AI Voicebots and Chatbots across 15+ customer-facing channels. The integration with the Socotra platform enables customers to read and write mission-critical policyholder information directly from/to Socotra, providing customers with a more personalized conversational experience, while streamlining insurance operations.
AI Bot
Chatbot
voicebot
Conversational Bot
conversational AI
generative AI
Floatbot
Connected Core
About
Requirements

Floatbot App allows insurers to add or configure new products in Socotra and immediately make them available to customers across 15+ chat and voice channels using Voicebots and Chatbots.

Floatbot’s AI Agents will read and write mission-critical policyholder information directly from/to Socotra, providing customers with a more personalized conversational experience, while streamlining insurance operations.

Floatbot helps in automating customer support, contact center operations and claims FNOL which increases digital sales and enhance customer experience.

About Floatbot.AI

Floatbot.AI is leading AI Agent + Copilot platform for elevating Customer and Employee (Adjuster, Producer, Underwriter) experience that is pre-integrated with all leading contact center platforms and Core platforms. Following are our solutions for Insurance: 
Insurance AI Hub: Claims AI Hub (LISA + ADDI), Policy AI Hub (AURA) and Service AI Hub (LEXI) 
 
Floatbot provides a SaaS based, no-code, LLM powered Conversational AI platform that helps Insurance carriers, MGAs, and Brokers to build  
  
Insurance AI Hub consolidates following products for use cases around Claims, Policy and Service: 

  1. Floatbot - Conversational AI: Self-service IVA (Voicebots, Chatbots, Textbots, Emailbots) 
  2. FloatSpace: AI Workspace for your team to collaborate with external parties through Chat, Text and Email, Real-time Assist (on Call, Chat, Text, Email) with AI Copilots and Knowledge-base Search 
  3. FloatAgent: Agentic AI based Workflow Automation with Human-in-loop 


Some of the use cases of Floatbot.AI: 

  • Contact Center AI - Automated customer support with Generative AI powered Chatbot and Voicebot. 
  • Automate Claims FNOL with Generative AI powered Voicebot/Chatbot. 
  • Increase Insurance Sales with quote-to-sales chatbot for B2C and B2B (Agents) [Generative AI powered] 
  • Digital User On-Boarding 
  • Increase in efficiency of Sales Agent with AI Agent Assist [AI Coach for Sales agent]. 
  • Increased Agent productivity, efficiency and automate compliance checks with AI Agent Assist [AI Coach of contact center and Sales Agents] 
  • Inbound and Outbound call automation with Voice AI.